Do you ship internationally?
YES! We have received and fulfilled orders from 6 continents and nearly every country.
We use a network of economical, fast, and reliable shipping carriers. Most customers receive their orders within a week.
Customs can hold a package for a number of days. If you haven't received your order within two weeks, let us know by contacting us.
What are your international shipping rates?
We offer FREE shipping on international orders over $75 (after any discount is applied). Due to the restrictive nature of certain country's customs processes, not all country's qualify for free shipping.
What about duties and fees?
Due to the complexity of international laws and taxes, we do not include those fees in the orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses we incurred to ship you the package, as well as any additional duties, fees, customs or taxes incurred in shipping. We discount all our international shipping costs for customer convenience, so the original shipping expense will be higher than the amount you paid. If you qualified for free shipping, you will also be charged the original shipping expense we incurred to ship you the package.
Where can I find a local store in my country who sells your products?
Where can I find an online store that sells your products in my country?
See a list of all online shops that sell our products in your country here.
Can I return products?
You may return any products purchased (used or unused) within 30 days of the initial purchase date. The product(s) must be at least 3/4 full to be eligible for a return if used. Soaps, lip balm, subscription purchases, and our Starter Sample Kit are not eligible for returns. The original shipping cost we incurred to ship the order to you is non-refundable. If you have a reaction to any of our products, we're happy to help find a better product for you. Head over to our Contact page to initiate a return or have us help you find a product that's a better fit.
Do you accept PayPal?
When will my order be shipped?
We usually ship your order the same day it's placed. We strive to ship out all orders within 24 hours; however if we cannot fulfill an order within 3 business days, then we will notify you of options.